General Information
Getting Started
We strive to provide a comfortable, welcoming atmosphere at CBH. When you contact the office, the friendly and knowledgeable staff will assist you with all of your questions and concerns.
Insurance
CBH accepts the following major insurances for therapy:
- Aetna
- Beacon Health Strategies
- Blue Cross Blue Shield
- BMC
- Cigna
- Fallon Community Health
- Fallon Total Care
- GIC
- Neighborhood Health
- Tufts
- United Behavioral Health
The following insurances are accepted for testing:
- Beacon Health Strategies
- Blue Cross Blue Shield
- Cigna
- Fallon
- Medicare
- Tufts Commercial
- Unicare
Pre-authorizations
Please note some services such as neuropsychological testing require preauthorization from your insurance company.
Copayments and Payment Methods
Copayments, along with any outstanding balances related to co-insurance, deductibles, or other client-responsible fees, are expected at the time of service.
For your convenience, we ask to keep a credit card on file to facilitate easier and more secure transactions.
Financial statements are issued every 30 days for your review.
Cash Policy
CBH only accepts credit card payments and payment by check. We do not carry cash on the premises.
Appointments & Cancellations
To schedule an appointment, please call us at 508-978-2733.
Referring providers may fax referral information to 508-791-3655.
Referring providers may fax referral information to 508-791-3655.
Late Cancellation & No-Show Policy
We kindly ask for 24 notices for any appointment cancellations. Clients are expected to arrive on time for all scheduled appointments.
Outpatient Therapy and Medication Management:
A $75 fee will be charged for late cancellations (less than 24 hours’ notice) or missed (“no-show”) appointments. This policy was updated on July 19, 2025.
Testing Services:
A $150 fee will be charged for late cancellations (less than 24 hours’ notice) or missed appointments.
If you arrive more than 15 minutes late to your scheduled appointment, your provider may need to reschedule, and a late cancellation fee may apply.
This policy is intended to help improve access to care. When cancellations are made with adequate notice, we are better able to offer those appointments to others in need.
If you arrive more than 15 minutes late to your scheduled appointment, your provider may need to reschedule, and a late cancellation fee may apply.
This policy is intended to help improve access to care. When cancellations are made with adequate notice, we are better able to offer those appointments to others in need.
Billing Questions or Disputes
If you have any questions or concerns regarding billing, please call us or submit your inquiry using the our billing inquiry form.
Directions and Parking
Worcester: Offices are at 397 Grove Street, across from Ciao Bella in the same building as the Worcester EAW. Parking is in the rear. As you are heading down Grove Street and you pass the Sunoco gas station on your right and Shaw’s supermarket on your left you will very quickly see the Cornerstone Behavioral Health sign in front of a brick building with white trim which is where our offices are located.
